FAQ’S

Policies

Effective November 1, 2023, a 2.75% credit card processing fee will be added to all credit card transactions.We appreciate your understanding, and we want to remind you that we still accept cash payments as an alternative without any fees

Late Policy: Any client arriving 10 minutes or more after their scheduled appointment time will be subject to having their appointment canceled, and they will be charged for the scheduled service. This policy is in place to maintain the punctuality of our services and to accommodate other clients who have appointments scheduled afterward. We appreciate your understanding in this matter.

Memberships: For our esteemed members, it's crucial to maintain the integrity of the membership program. Thus, any member who arrives late for their appointment and is turned away as per our late policy will forfeit their membership privileges for that particular month. We value our members and aim to offer the best services, but this measure is necessary to ensure fairness and uphold the reliability of our appointment system.

Please be mindful that your and our time is valuable! With a very limited amount of available appointments it's important that you,the client, are dependable. We ask that you reschedule or cancel a minimum of 24 hours before your service, or you will be charged a cancellation or rescheduling fee.

Please understand that when you forget or cancel your appointment without giving us enough notice, we miss the opportunity to fill that appointment time.

All cancellations or rescheduling with less than a 24 hour notice will be charged a cancellation fee for appointments.

Same day cancellation or rescheduling, with more than a 2 hour notice of your appointment, will be charged a $25 cancellation fee for appointments for services under $50. For services greater than $50, you will be charged 50% of the service. This is because we block out more time for these services.

Same day cancellations or rescheduling within a 2 hour window of your appointment will be charged a $25 cancelation fee for appointments under $25, and 100% of all services greater than $25.

No-show appointments are subject to a cancellation fee of $25 for services less than $25, and 100% of services greater than $25.

**After 3 cancelations or no-shows, you will be required to pay ahead in-full for any service when booking with us.

**We reserve the right to refuse service for any reason

In an effort to maintain a healthy environment, we ask that if you are sick (which includes a cold, a fever, the flu, etc.) or have the onset of symptoms of an illness, that you reschedule your appointment. If you arrive for your appointment with symptoms of an illness, we have the right to reschedule your appointment and you will be charged 100% of your scheduled appointment. This is for your well being as well as the health of our employees and clients.

We are now excited to offer you affordable memberships with amazing perks! Choose one of our waxing, facial and combo memberships and you earn one treatment every month!

• Billing - We automatically charge your membership fee on the first of the month after you become a Glow Club Member.  Billing is on the 1st of each month.

• We suggest that you book out your appointments in advance or when you are checking out after your service, to ensure and guarantee your monthly service.  

• Your membership fee will be drafted out of your account each month. If your payment is declined, there will be an additional $25 returned payment fee.

• All appointment cancellations MUST BE made at least 24 hours in advance to avoid losing your membership service for that month. If you do not use your monthly membership service, it will not roll over to the next month.

• If you book an appointment and do not show up, that will count as your membership service.

• You can re-book the missed appointment for 10% off of the regular price.

• Traveling? Have a busy month or season? If you are going out of town or know that you won’t be able to make it to your credited service, you can freeze your membership anytime! You are able to freeze your membership for up to two months, once per year. If you plan to become a member again, this allows for a seamless transition in and out of your membership!

• 6 month commitment. We ask for a minimum of 6 months so that you can experience the benefits of a regular facial and waxing routine. After that, you can cancel your membership anytime with a 30-day notice. To cancel your membership, please send your name, phone , email and the date you’d like to cancel to Hello.flagstaffskin@gmail.com

• Terms and conditions are subject to change

Lumecca IPL

Lumecca distinguishes itself from other treatments and IPL treatments because it attracts pigment much more effectively but requires less energy. What that means is less discomfort and downtime, and a lower risk of possible damage to the skin.

Lumecca treatments are faster than other IPL devices, requiring only two treatments instead of the typical five or six.

And the results last longer, meaning you can enjoy your smooth, clear, refreshed skin longer term.

Key Benefits

• In just 1-3 treatments, you can improve the appearance of age spots, and vascular lesions - such as spider veins and poikiloderma, rosacea, freckles, and sun damage.

• High efficiency of treatment due to high peak power and optimized output.

• Complete photo rejuvenation in 1 or 2 treatments for most patients versus 4-6 treatments with standard IPLs.

• Reduces treatment time thanks to large spot size and high pulse repetition rate.

• Strong sapphire cooling tip results in higher treatment comfort.

Lumecca IPL treatments can improve a wide range of skin concerns, including the following:

• Freckles

• Vascular lesions

• Sun damage

• Age spots

• Hyperpigmentation

• Rosacea

• Capillaries

• Broken blood vessels on the face

• Acne scars

IPL, or Intense Pulsed Light is used in a handheld device that penetrates selectively deep into the layers of pigmented skin. The spots, lesions or other pigmentation irregularities absorb the light, and this destroys them. The skin is left smooth, the texture evened out, acne is reduced, and rosacea and other irregularities are resolved.

We will start by applying a cold gel to your face and providing you with protective eyewear. We will pass the Lumecca handheld device over your skin, which applies wavelengths of IPL into the deeper layers of your skin.

When the pigmented cells absorb the light, they are destroyed and broken into tiny particles, which the body can then flush away naturally. The IPL is absorbed into the pigmented areas, leaving the surrounding skin free from damage.

Lumecca IPL provides a number of benefits for patients with pigmentation concerns, including:

• Non-invasive treatment

• An ideal treatment for both light and dark skin tones

• Includes a sapphire cooling tip which makes the procedure more comfortable

• Rejuvenates and revitalizes the skin

• Smooths the skin texture

• Evens skin tone

• Resolves pigmentation concerns, including freckles, lesions, age spots, and more

• Reduces rosacea

• Pregnancy or nursing

• Under 18 years of age (unless there is parents consent)

• A history of a passive pigmentation disorder in treatment areas (Melasma)

• Permanent implant in the treated area such as metal plates and screws, silicone implants or an injected chemical substance

• Current or history of cancer, especially skin cancer, or pre-malignant moles

• Impaired immune system due to immunosuppressive diseases such as AIDS and HIV, or use of immunosuppressive medications

• Severe concurrent conditions such as cancer, cardiac disorders, epilepsy, uncontrolled hypertension, and liver or kidney diseases

• A history of diseases stimulated by heat, such as recurrent Herpes Simplex in the treatment area (prophylactic treatment is HIGHLY recommended for 7 days prior to treatment)

• Any active condition in the treatment area, such as sores, psoriasis, eczema and rash as well as excessively/freshly tanned skin

• History of skin disorders such as keloid scarring, abnormal wound healing, as well as very dry, cracked, ulcerated, infected and fragile skin Tattoos, permanent make-up in treatment area

• Any medical condition that might impair skin healing

• Any surgical, invasive, ablative procedure in the treatment area in the last 3 months or before complete healing

• Use of AlphaHydroxy Acids 72 hours prior to treatment

• Use of Retinol/Retin-A/Tretinoin 14 days prior to treatment

• Sun exposure in the area to be treated MUST be avoided 4 weeks prior to treatment. Includes sunless spray tanning.

• Accutane in the previous 12 months.

Waxing

It is generally considered safe to wax during your pregnancy. Your hormones are in overdrive so you might want to wax more regularly.

We use both hard and strip wax. However, we ONLY use hard wax for facial services and intimate more sensitive areas. We feel hard wax is better for these areas because it shrinks wraps around the hair removing fewer dead skin cells. This helps to lessen irritation and ingrown hairs.

We use strip wax for legs, arms, chest, and back for a combination of reasons. We feel that it helps exfoliate the skin as well as removes unwanted hair. It also allows for faster waxing which means less time in the room for you.

When you shave, you're cutting the hair at the surface of the skin. This usually only leaves your skin smooth for a short period of time. When you wax, you are removing the entire hair shaft root. This leaves your skin feeling smooth much longer, without stubble. If you're a regular waxer over time your hair will grow back thinner and finer.

This varies from person to person. Typically we ask our clients to return in 4- 6 weeks . We all have three different stages of hair growth and consistency with waxing is key to get all your hair in the root stage. The best way to stay on a good routine is to pre-book your next appointment in advance.

Clients that use Accutane/Isotretinoin CANNOT wax for a minimum of six months after completely stopping the use of these products. If you do not stop using these products you can cause the skin to lift and have unsightly skin irritations. However if you are using topical creams you can wax if you discontinue use for a week prior and after your waxing services.

Hair needs to be ¼ inch length. A good rule of thumb is the size of a grain of rice. For most people this means two-three weeks after shaving. Hair that is too short may not have the best results and will result in faster regrowth.

Refrain from tanning 48 hours before and after being waxed. Your pores are open and tanning can cause congestion and breakouts.

Yes you can. We tend to be most sensitive a week prior as well as when we are menstruating, however all of our pain tolerances are different. We recommend taking ibuprofen for some pain relief 20 min prior and a hot shower to loosen the follicles.

Yes. Home care is a must to ensure the best results. Start your home care the day after receiving your waxing treatment. For best results we recommend both manual and chemical exfoliation. We recommend using either exfoliating gloves or an exfoliating brush 2-3x a week with our Pure Clean Exfoliating Scrub. We also recommend using Serious Serum Every Day to help with ingrown hairs on a cellular level.

Microneedling

Microneedling is a new innovation in aesthetic treatment used to help the appearance of fine lines, acne scars and improvement of the skin’s overall appearance. During this procedure, we create controlled micro-injuries to the skin, resulting in the production of collagen and elastin. Automated micro-needling also creates superficial micro-channels through which topical gels, creams and serums can be penetrated deeper into the dermis to help further improve the appearance of the skin.

Microneedling can significantly reduce and improve the appearance of fine lines and wrinkles, hyper-pigmentation, acne scars, traumatic scars and stretch marks.

No! We use a topical anesthetic to alleviate any pain. You may feel a slight tickle or vibration but nothing more.

Immediately after the treatment your skin will feel warm and have some redness. The total healing time varies from client to client. On average, clients are red for up to 2 to 3 days. Many patients heal completely in as little as 24 hours. You are able to wear makeup after 24 hours to help elevate redness.

Clients notice an immediate “glow” to their skin. Visible changes to the skin develop over the course of several days to weeks and results can continue to improve up to 6 months after a treatment as collagen production continues.

This depends on your skin concerns and goals. Some clients only require a single treatment once per year to kickstart their collagen production. However, it is recommended for most to receive a series of 3-4 treatments spaced about 6-8 weeks apart. For deep wrinkles, advanced photo-aging, stretch marks, or acne scars it is recommended to receive 6-8 sessions at 6-week intervals.

Chemical peels should be avoided if any of the following conditions are present:

• Active cold sores, herpes simplex, or warts in the area to be treated

• Wounded, sunburned, or excessively sensitive skin

• Accutane use within the last year

• History of recent chemotherapy or radiation therapy

• Allergies to aspirin

• Women who are pregnant or actively breastfeeding

• Patients with Vitiligo

• Patients with a history of autoimmune disease (such as rheumatoid arthritis, psoriasis, lupus, multiple sclerosis, etc) or any condition that may weaken their immune system

Facials

Facial frequency depends on the condition of your skin and what your skin goals are. Ranging anywhere from every few months to every other week. It’s very important to maintain your at-home skin care regime. 80% of your skin's results will happen from proper at home products and a consistent routine. The best results come about when we work together on your skin care goals and needs. Think of us as your skin's own “personal trainer”! We can’t wash your face everyday for you, so get in that bathroom, nourish your skin and let us give you results and maintain it!

Only the best, of course! Seriously though – we proudly use and recommend Rhonda Allison Skincare. Rhonda Allison offers the highest-quality cosmeceuticals with revolutionary anti-aging, skin strengthening, and illuminating correctives to help every skin concern.

Rhonda Allison products are cruelty free and are never tested on animals. They believe in “No Animal Testing – Only Human Testing”.

Rhonda Allison products do not contain ANY dyes, artificial coloring, or artificial fragrances. Over 98% of Rhonda Allison formulas are paraben-free. All preservatives are essential oils, plant-derived, and free from toxins. Many of the skin care formulations are vegan-approved.

Many of the formulations are great options to use while pregnant and nursing. Rhonda Allison also has skin care products that will address acne, pigmentation and dryness that occur during pregnancy or postpartum.

Absolutely. With your hormones going crazy, your skin probably is as well. Our products are gentle but yet effective!

You sure can. Some people love that post facial glow and do not feel the need to wear makeup. But your skin will continue to glow even if you apply makeup post facial.

Dermaplaning is an advanced skincare service that involves using a surgical scalpel to lightly exfoliate dead skin to reveal baby smooth skin!

No. The skin is more delicate than usual after dermaplaning which can make it more irritable and reactive. Give your skin about a 24 hour break before applying makeup.

Chemical Peels

Wait a minimum of 24 hours. Exercise can produce heavy sweating and should be avoided the day of the peel. You may resume all regular activities the next day. Your pores are open for the first 24 hours and we do not want to have any bacteria clogging your skin because this can cause irritation and breakouts.

Chemical peeling helps resurface the skin by inducing a controlled wound and thus removing superficial layers of the skin. As a result, chemical peels promote the growth of a new healthy top skin layer and improve skin problems like hyperpigmentation, fine lines and wrinkles, uneven texture as well as skin impurities.

Procedures may vary depending on the type of chemical peel chosen. Skin is prepped using a medical degreaser to ensure the treated area is free of any oils left on the skin. The chemical agent is then applied. Most clients feel a mild activity, tingling, slight heat, and stinging which is temporary and usually subsides after a few minutes. Some peels are designed to self neutralize and may remain on your skin.

How long is the recovery after a chemical peel? Recovery times will vary based on the type and strength of the peel. Immediately after the peel, your skin will feel tight, dry and may look red. Any visible peeling will be light and fluffy and easily controlled with moisturizer. Peeling usually lasts 3-5 days, depending on the actual peel treatment.

Use of gentle cleanser, moisturizer and sunscreen is EXTREMELY important, as it will enhance the healing process and results. Normal activity may be resumed after the peel, however strenuous exercise and heavy sweating should be avoided for 2-3 days. Sunscreen should be used daily. Sun exposure should be avoided while skin is peeling; exposure of treated skin to a lot of heat should also be avoided as it may induce swelling, redness, and for deeper peels, blisters under the skin. Peeling skin should be allowed to slough off naturally; picking or peeling of flaking skin is prohibited, as it may lead to scarring. Use of prescription topicals should be avoided for 3-5 days post peel.

The success of the peel should not be judged by the amount of peeling, but by the end results that the peel will produce. The amount of peeling may vary depending on individual skin conditions at the time of the peel or the depth of the peel. Some clients will not experience any peeling at all. Regardless of the degree of peeling, the skin is working internally and externally and is still sloughing off at an accelerated rate, resulting in the improvement of skin tone and texture and an improvement of fine lines and uneven pigmentation.

1 week before the peel, avoid waxing, electrolysis, deploritory creams, and laser hair removal.

2-3 days before the peel, discontinue using any prescription topicals such as Retin-A, differin, or Tazorac, as well as any products containing retinol, alpha hydroxy acids (AHA), beta hydroxy acids (BHA), or benzoyl peroxide.

Clients who have had any medical cosmetic facial treatments or procedures such as Laser treatments, cosmetic fillers, or other surgical procedures should wait until skin sensitivity has completely resolved before receiving a peel. (About 2 weeks)

Chemical peels should be avoided if any of the following conditions are present:

• Active cold sores, herpes simplex or warts in the area to be treated

• Wounded, sunburned or excessively sensitive skin

• Accutane use within the last year

• History of recent chemotherapy or radiation therapy

• Allergies to aspirin

• Women who are pregnant or actively breastfeeding

• Patients with Vitiligo

• Patients with a history of autoimmune disease (such as rheumatoid arthritis, psoriasis, lupus, multiple sclerosis etc) or any condition that may weaken their immune system

GLOW Club Membership

We are now excited to offer you affordable memberships with amazing perks! Choose one of our waxing, facial or Laser membership and you earn one treatment every month! (6 month commitment)

** Your membership is to the spa for discounted services and not purchased services**